Quality & Standards
Sulandra is committed to providing services that meet the highest regulatory standards. We focus on person-centered outcomes, safety, and continuous improvement.
DODD Compliance
We strictly adhere to all Department of Developmental Disabilities (DODD) rules and regulations. Our agency is regularly reviewed to ensure safety and ethical care.
Incident Tracking
Rigorous Unusual Incident (UI) and Major Unusual Incident (MUI) reporting and prevention plans.
Documentation
Detailed service documentation that tracks progress toward Individual Service Plan (ISP) goals.
Qualified & Compassionate Staff
The quality of our care depends on the quality of our team. We hire individuals who share our values of respect and dignity.
- Comprehensive background checks (BCI/FBI) and registry checks.
- First Aid and CPR certification for all direct support professionals.
- Initial and ongoing annual training in DODD requirements and person-centered support.
Person-Centered Outcomes
Success is measured by the individual’s happiness and progress. We work closely with Case Managers, County Boards, and Families to ensure the support is truly helping.
Continuous Feedback
We actively seek feedback from families and individuals to adjust care plans and improve our service delivery every single day.